Refund policy

If you are not totally stoked with your product, send it back within 45 days from the date of purchase to receive a full refund. All returned items must be in their original, new condition as they were upon receipt to be eligible for a refund or exchange. If the product is used, installed, visibly ridden or returned with damaged retail packaging, you will receive a 70% refund. Trail One’s return and exchange policy does not cover ordinary wear and tear or damage caused by improper use or accidents. Contact us to setup a return for your item(s) so you can get your order back to us for your refund. Or send your returns to the address below.

Trail One Components
Attn Returns
3225 Grande Vista Dr.
Newbury Park CA, 91320

After we’ve processed your return, we’ll send you an email confirmation to let you know that your refund, new item, or store credit is on its way. If your return is for store credit or a new item, it will be available as soon as your return is received and processed (typically 1-2 business days after delivery to our warehouse). If your return is for a cash refund, please allow additional processing time of up to 10 days after we receive your return for your bank to post your refund.

All items sold with strike through pricing are final sale items. As such, only product exchanges and in-store credit will be allowed (no refunds).

Please note that we do not unfortunately offer free return shipping on international orders at this time.

Please note that we don’t accept returns of Trail One items purchased from third-party retailers. Please contact the third-party retailer where you made your purchase directly for information on their return policy.

Defective / Damaged Orders

If you believe that you’ve received a damaged or defective item, please let us know immediately by sending us a message. We’ll respond as quickly as possible and do all that we can to make good on our commitment.

Please include in your email the following information:

Your original Trail One order number
Your current shipping address
Photographs of the defective or damaged item
A brief description of the defect or damage. Did this occur over time, or did it happen all at once?