Terms of service

Effective date: August 12, 2026
Last updated: August 12, 2026

These Terms of Service ("Terms") are a legally binding agreement between you and Trail One LLC, doing business as Trail One Components ("Trail One," "we," "us," or "our"). These Terms govern your access to and use of trailone.bike and any other website, online store, account, feature, content, or service that links to these Terms (collectively, the "Services"), and purchases made through the Services.

PLEASE READ SECTION 24 CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION, REQUIRES AN INFORMAL DISPUTE PROCESS, AND INCLUDES A JURY-TRIAL AND CLASS-ACTION WAIVER. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 24.

1. Acceptance and Eligibility

You accept these Terms only when an interface gives you clear and reasonably conspicuous notice of them, provides a direct link to them, and asks you to take an affirmative action that unambiguously communicates agreement, such as checking an unchecked agreement box or selecting a button immediately adjacent to language stating that the action constitutes agreement. Merely visiting or browsing the Services, or the presence of a Terms link in a footer, does not by itself constitute acceptance.

When a feature presents supplemental terms or a separate consent or release, that feature may require a separate affirmative action. Consent to receive marketing, consent to non-essential tracking, and permission to use a person's identity in advertising are not inferred from passive browsing or bundled together where applicable law requires a separate choice. If you do not agree to the terms presented for an action, do not complete that action.

You must be at least 18 years old or the age of legal majority where you live, whichever is greater, to make a purchase, create an account, participate in a program that creates contractual obligations, or submit content for promotional use. If you allow a minor to use the Services, you are responsible for that use. If you use the Services on behalf of a business or other organization, you represent that you have authority to bind it, and "you" includes that organization.

The Services are not offered where prohibited by law. Additional terms may apply to a particular promotion, product, payment option, return, warranty or crash-replacement request, gift card, affiliate or ambassador program, or feature. If additional terms conflict with these Terms, the more specific additional terms control for that subject.

2. About Trail One and Shopify

The Services are operated by Trail One LLC, a Delaware limited liability company, under the Trail One Components brand. Trail One LLC is the seller for orders placed through the Services and the warrantor for Trail One-branded products to the extent stated in Section 11 or another applicable written warranty. Cayley Enterprises, Inc. provides shared staffing, customer-support, fulfillment, distribution, administrative, technology, and related operational services to Trail One LLC from facilities that may include locations in California, Nevada, and Pennsylvania. Cayley Enterprises, Inc. is not the seller or warrantor merely because it provides those services. Trail One does not operate retail stores.

Our online store is hosted by Shopify, which provides commerce, checkout, payment, security, analytics, personalization, and related services. Depending on our settings and the Shopify services we use, Shopify may process information from interactions with this store, other merchants, and Shopify to provide enhanced services. Our Privacy Policy and the Shopify Consumer Privacy Policy explain this processing and available choices.

3. Accounts and Account Security

You must provide accurate and current information and promptly update it. You are responsible for keeping credentials confidential and for activity under your account, except to the extent caused by our breach of duty. Do not share credentials, use another person's account without permission, or create an account using false information.

Notify us promptly through our Contact Us page if you suspect unauthorized access. We may require a password reset, additional verification, or other security measures. We may suspend or terminate an account reasonably believed to be compromised, fraudulent, unlawful, or in violation of these Terms.

4. Product Information, Compatibility, Specifications, and Availability

We try to describe products accurately, but photographs, videos, colors, finishes, weights, dimensions, tolerances, materials, specifications, compatibility information, country of origin, inventory, and other content may contain errors or differ from the product you receive because of displays, lighting, production variation, measurement methods, running changes, model-year differences, or other factors. Product weights and dimensions are approximate unless expressly stated otherwise. A nominal standard or size does not guarantee compatibility with every bicycle, frame, fork, wheel, tire, drivetrain, brake, fastener, tool, or other component using a similar label.

Compatibility depends on the complete system, including dimensions, interfaces, clearances, tolerances, intended use, rider and cargo weight, condition, installation, setup, and manufacturer requirements. You are responsible for confirming compatibility before purchase and installation. Ask the bicycle, frame, fork, wheel, or other applicable manufacturer or a qualified bicycle mechanic when information is uncertain. Recommendations and customer-support responses are based on the information available and do not replace inspection of the actual bicycle or compliance with every applicable manufacturer's instructions.

Performance, strength, durability, e-bike compatibility, testing, or standards statements describe the identified product, configuration, test, or intended conditions; they are not promises that a product cannot fail or is appropriate for every rider, bicycle, load, impact, terrain, riding style, competition, stunt, modification, or abnormal use. Compliance with a named voluntary standard does not eliminate the need for correct selection, installation, maintenance, inspection, protective equipment, and prudent riding. Product content is not engineering, medical, professional-mechanic, or safety advice for a particular bicycle or rider.

Unless we expressly state otherwise, products are sold for personal use and not for resale. We may limit quantities, discontinue or modify products, correct descriptions, restrict destinations, or refuse sales where reasonably necessary, including to address inventory errors, suspected fraud, unauthorized resale, product safety, sanctions, export restrictions, or legal requirements. Corrections or changes do not reduce a nonwaivable right or an express term that applied when we accepted an order.

5. Orders and Contract Formation

Your order is an offer to purchase. An order confirmation acknowledges receipt but does not necessarily mean we accepted the order. We accept an order when we send a shipment confirmation or otherwise expressly confirm acceptance. We may reject or cancel an order before acceptance, including because of inventory, pricing or description errors, payment or fraud concerns, shipping restrictions, product limits, or legal requirements.

If we cancel an order after payment authorization or capture, we will release the authorization or refund the amount charged for the canceled portion. Your bank may take additional time to reflect the release or refund. We may contact you using the information submitted with the order.

6. Prices, Promotions, Taxes, and Errors

Prices are shown in the currency indicated and may change before order acceptance. Applicable taxes, duties, shipping charges, and other fees are shown or calculated during checkout when reasonably practicable. You are responsible for taxes and import charges that are not collected by us.

Promotions, discount codes, bundle offers, gifts with purchase, credits, and rewards are subject to their stated terms; may be limited by customer, household, product, order, time, geography, or channel; and may not be combined unless permitted. We may cancel or adjust a benefit, order, refund, credit, or eligibility for fraud, misuse, unauthorized distribution of a code, return, cancellation, or error. If a product, promotion, discount, or fee is listed incorrectly, we may correct the error and offer you the choice to proceed at the correct amount or cancel, subject to applicable law.

7. Gift Cards and Store Credit

Trail One gift cards and store credits may be redeemed only through eligible Trail One sales channels and may not be used to purchase another gift card unless we permit it. They are not redeemable for cash except where required by law, are not bank accounts or debit cards, and do not accrue interest. Promotional credits may expire or have additional limitations if clearly disclosed and lawful; purchased gift cards do not expire where prohibited by law.

A gift card is a one-time purchase. Buying or redeeming one does not enroll you in a subscription, automatic-renewal plan, or recurring-delivery program, and it does not authorize recurring charges. Any storefront language suggesting that an ordinary gift-card purchase is recurring or deferred does not apply unless a separate recurring offering is clearly presented and affirmatively accepted.

Protect gift-card codes and account credentials. We are not responsible for unauthorized use after a code is delivered to the purchaser or designated recipient, except to the extent required by law or caused by our breach of duty. We may refuse, suspend, or cancel a gift card or credit obtained or used fraudulently, unlawfully, or in violation of applicable terms. If a transaction involving a gift card or credit is refunded, we may return the amount to the original gift card, issue store credit, or use another lawful method.

8. Payment and Fraud Review

You authorize us and our payment providers to charge the payment method submitted for the total shown at checkout, including authorized adjustments described before purchase. You represent that you are authorized to use the payment method and that the billing information is accurate.

Orders may be subject to authorization, identity verification, sanctions screening, and fraud review. We may request additional information or cancel an order when verification is not completed. Payment, financing, and buy-now-pay-later providers may impose separate terms and make independent eligibility decisions.

9. Shipping, Delivery, and International Orders

Shipping options and current practices are described in our Shipping Policy, which is incorporated into these Terms. Shipping and delivery dates are estimates, not guarantees, unless we expressly agree otherwise. Processing and transit can be delayed by carriers, weather, customs, inventory, address issues, peak volume, or events outside our reasonable control. You are responsible for providing a complete, deliverable address and for complying with carrier or customs requirements. Address changes may be unavailable after an order begins processing.

Inspect a shipment promptly. Report missing, incorrect, or visibly damaged items through our Contact Us page as soon as reasonably possible and preserve the packaging and evidence needed for a carrier or warranty claim. We may require photographs, a declaration, or cooperation with a carrier investigation. If tracking shows delivery but you cannot locate the package, contact the carrier and us promptly. Carrier findings may affect available remedies, but nothing in these Terms eliminates a remedy required by law.

For international orders, you are the importer of record unless checkout states otherwise. You are responsible for destination-country requirements, customs clearance, duties, value-added or goods-and-services taxes, brokerage, and other fees not collected at checkout. Customs delays are outside our control. If a shipment is refused, abandoned, unclaimed, returned because of an inaccurate address, or returned because duties or taxes were not paid, we may deduct nonrefundable shipping, return, carrier, customs, or handling costs from any refund to the extent permitted by law. In some jurisdictions an abandoned shipment may be destroyed and no refund may be available.

Title and risk of loss pass as provided by applicable law. Nothing in these Terms shifts to you a risk that applicable consumer law requires us to bear.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, which is incorporated into these Terms. Under the policy in effect on this Terms' effective date, an eligible product returned within 45 days after purchase in its original, new condition may receive a full refund. A used, installed, visibly ridden product or a product returned with damaged retail packaging may receive a 70% refund instead. Products sold with strike-through pricing are final sale for refund purposes but may be eligible for exchange or store credit as stated in the Refund Policy. The policy presented when we accepted the order controls if these details later change.

Contact us before returning a product so we can provide instructions. We may require proof of purchase, the original order number, photographs, all included parts, and reasonable information needed to inspect or process the return. Returns of products purchased from an independent retailer must be handled by that retailer under its policy unless a Trail One warranty applies. International customers are responsible for return shipping unless the Refund Policy or applicable law states otherwise.

Original expedited, international, or other paid shipping charges are nonrefundable unless the Refund Policy or applicable law states otherwise. A refund may be reduced by discounts, gifts, credits, return costs, diminished value, or other adjustments disclosed in the applicable offer or reasonably associated with the condition of the returned product. Refund timing depends on receipt, inspection, the payment provider, and your financial institution. We may deny or limit a voluntary return that reflects fraud, abuse, tampering, counterfeit product, an ineligible purchase channel, or a condition excluded by the Refund Policy.

Nothing in these Terms excludes, limits, or disclaims a return, refund, warranty, or consumer right that cannot lawfully be excluded, limited, or disclaimed.

11. Limited Lifetime Warranty and Crash Replacement

Our Lifetime Warranty and Crash Replacement page is incorporated into these Terms and should be reviewed before purchase. For an eligible original, unmodified Trail One component owned by its original purchaser, Trail One will replace the component at no charge if Trail One determines that it has a manufacturing or production defect during the lifetime of the product. "Lifetime" means the ordinary useful life of the product, not the purchaser's lifetime, and does not promise that a component will last indefinitely.

The limited warranty does not cover normal wear and tear; expected degradation or fading; crash, impact, or accident damage; improper selection, compatibility, assembly, installation, torque, maintenance, or service; modification; abnormal riding conditions or use; misuse, abuse, neglect, corrosion, or damage caused by another product; counterfeit products; or any condition otherwise excluded in the written warranty. An exclusion applies only to the extent the excluded circumstance caused or contributed to the claimed condition. Warranty rights are limited to the original purchaser unless applicable law requires transferability.

To evaluate a claim, we may require the original order number or other proof of purchase, photographs or video, bicycle and component information, installation and torque information, a description of use and the incident or progression, and return of the component according to our instructions. Do not continue riding a component that may be cracked, loose, deformed, damaged, compromised, recalled, or otherwise unsafe. Do not send a component until instructed. Replaced components become our property if we request their return, to the extent permitted by law.

Damage not covered by warranty may qualify for a voluntary crash-replacement discount. Under the program in effect on this Terms' effective date, an eligible damaged rim may be replaced at 60% off, and other eligible Trail One parts may receive a discounted replacement price determined under the published program. Crash replacement is not a warranty, insurance, or promise that every claim will be approved. We may reasonably limit or deny fraudulent, abusive, repeated, commercial-scale, unverifiable, or otherwise ineligible requests.

The written warranty or crash-replacement terms that accompanied the product or applied when it was purchased control if later program wording is less favorable. We may change voluntary crash-replacement terms prospectively, but we will not eliminate an express written warranty obligation or nonwaivable right that already applies. Some states and countries provide additional rights, which remain unaffected. No provision in these Terms excludes an implied warranty, product-liability claim, remedy, or other right that cannot lawfully be excluded.

12. Installation, Compatibility, Inspection, Modification, and Riding Risks

Bicycle assembly, maintenance, and riding involve risks of component failure, loss of control, collision, serious injury, death, and property damage. A component cannot eliminate those risks. Select a product designed and rated for the bicycle, rider, load, terrain, riding style, and intended use. Follow all Trail One instructions and warnings and every applicable bicycle, frame, fork, wheel, brake, drivetrain, fastener, adhesive, and tool manufacturer's instructions. Where instructions conflict or you are uncertain, stop and obtain written clarification or assistance from a qualified bicycle mechanic before riding.

Installation must use the correct tools, preparation, hardware, thread treatment, assembly compound, tightening sequence, insertion depth, clearances, and calibrated torque wrench. Tighten only to the most restrictive applicable torque limit. Recheck fasteners and setup after initial use and at appropriate intervals. Carbon components require particular care; cutting, clamping, scratching, crushing, over-torquing, improper assembly compounds, or hidden impact damage can compromise them. Do not drill, grind, bend, repaint, heat, or otherwise modify a component unless Trail One's written instructions expressly authorize it.

Inspect the bicycle and components before every ride and more thoroughly at intervals appropriate to use. After a crash, impact, unusual noise, looseness, change in handling, visible damage, or suspected overload, stop riding and have the bicycle and affected components inspected by a qualified mechanic. Some damage is not visible. Replace or retire a component when required by its instructions, wear condition, impact history, service life, recall, or professional inspection. Never ride a component that is cracked, loose, bent, deeply scratched, deformed, corroded, delaminated, recalled, or otherwise questionable.

Report a suspected defect, unexpected failure, crash, injury, property damage, or safety concern promptly through our Contact Us page. Preserve the component, packaging, proof of purchase, photographs, and related evidence; do not destroy, alter, reinstall, or continue using the component unless instructed. We may request information needed to investigate, notify manufacturers, insurers, regulators, retailers, or other affected parties, and take a recall or corrective action. Nothing in these Terms prevents you from contacting a government safety authority directly.

Mountain biking, cycling, jumping, competition, and riding on roads or trails carry inherent and other risks from speed, terrain, obstacles, weather, traffic, other users, animals, equipment, and rider error. Use appropriate skills, judgment, supervision, route selection, and protective equipment, including a properly fitted certified helmet. Content on the Services, customer reviews, setup examples, and compatibility responses are general information and do not create a professional-mechanic, engineering, coaching, guide, rescue, medical, or safety-adviser relationship.

Nothing in this Section excuses a defective product, waives a product-liability or warranty claim that cannot lawfully be waived, or shifts to you a duty that applicable law places on Trail One. These precautions address selection, installation, maintenance, and inherent riding risks; they do not eliminate Trail One's responsibility for its legally actionable conduct.

13. Promotions and Trail-Support Program

Contests, sweepstakes, giveaways, challenges, and other promotions may be governed by official rules or additional terms that identify the sponsor, eligibility, entry period, method of entry, geographic restrictions, prizes, judging or random-selection method, publicity terms, taxes, and other material conditions. Those specific rules control the promotion if they conflict with these Terms. No purchase is necessary for a chance-based promotion where applicable law requires a free method of entry.

Unless the official rules expressly state otherwise, Trail One may cancel, suspend, extend, or modify a promotion if fraud, technical failure, legal restriction, safety concern, or another event impairs its integrity or lawful operation. We may disqualify a person who tampers with entry, uses automation or multiple identities in violation of the rules, interferes with another participant, violates law, or acts unsafely. Winners are responsible for taxes and may be required to complete eligibility, release, tax, or publicity documentation where lawful. Entering a promotion does not authorize unrelated marketing where separate consent is required.

Trail One may represent that it allocates or contributes a stated amount, currently described on the Services as $1 for every product sold, to support trails or trail organizations through its Treasury or a similar company-administered program. This is Trail One's commercial commitment; your purchase is not itself a charitable contribution by you and ordinarily is not tax-deductible to you. Unless a specific offer says otherwise, Trail One selects recipients, timing, form of support, and reasonable accounting methodology, including how returns, cancellations, gift cards, warranty replacements, and non-revenue units are treated. We will not materially misstate the program and will administer a specific published commitment in accordance with its stated terms and applicable law.

14. Affiliates, Ambassadors, Referrals, and Endorsements

The affiliate program, referral arrangements, sponsorships, ambassador relationships, professional discounts, and similar programs are subject to eligibility review and any separate terms presented during application or enrollment. Applying does not guarantee acceptance. We may verify qualifications, approve or reject an application, establish purchase or code limits, change benefits prospectively, or suspend or terminate participation for inactivity, changed eligibility, misuse, fraud, reputational or legal risk, or violation of program terms.

Program discounts and friend-and-family codes are personal, limited, and nontransferable except as expressly authorized. Do not publish, sell, trade, stack, automate, or distribute a private code outside its permitted audience. Products obtained through a professional or ambassador discount are for the participant's authorized use and not for resale unless written terms expressly allow resale. Commissions, discounts, products, or other benefits may be reversed or withheld for returned, canceled, fraudulent, self-referred, improperly attributed, or policy-violating transactions, subject to applicable law and the specific program terms.

If you mention, review, demonstrate, or endorse Trail One or its products while you have a material connection to Trail One—including employment, an affiliate relationship, commission, payment, sponsorship, free product, discount, gift, or other benefit—you must clearly and conspicuously disclose that connection with the endorsement itself in language ordinary consumers can understand. You must make only truthful statements reflecting your honest experience, may not make an unsubstantiated performance, health, safety, or comparative claim, and may not imply that Trail One approved a statement unless it did. You must comply with the FTC Endorsement Guides, the FTC rule concerning consumer reviews and testimonials, platform rules, and other applicable law.

Nothing in a Trail One program requires a positive review or prohibits honest criticism, legally protected communication, a report to a government agency, or another nonwaivable right. Any request that a participant provide feedback directly to us does not restrict an honest public statement. Affiliates and other independent participants are not Trail One employees, agents, partners, or authorized representatives and may not bind Trail One unless a signed agreement expressly states otherwise.

15. Service Content and Intellectual Property

The Services and their text, photographs, videos, graphics, logos, product names, product designs to the extent protected, software, design, compilations, and other content are owned by or licensed to Trail One and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Services for lawful personal or internal business shopping purposes.

You may not copy, reproduce, modify, distribute, sell, license, scrape, frame, mirror, reverse engineer, create derivative works from, or commercially exploit any part of the Services except with our written permission or as applicable law expressly permits. You may not remove proprietary notices or use our names, logos, product names, photographs, or marks in a way that suggests sponsorship, authorization, or affiliation without permission. Program participants may use approved brand materials only within the scope of their separate written program terms.

16. Reviews, Photos, and Other User Content

If you submit a review, photo, video, audio recording, comment, testimonial, social-media post, idea, or other content ("User Content"), you retain ownership of rights you hold. Subject to any more specific written terms presented when you submit it, you grant Trail One, its affiliates, successors, review and hosting providers, and service providers a worldwide, nonexclusive, royalty-free, fully paid, transferable, and sublicensable license, for the duration of the applicable rights, to host, store, reproduce, format, moderate, translate, publish, distribute, publicly display, transmit, and otherwise use the User Content to operate and improve the Services; display it on product pages, review feeds, and other Trail One-controlled portions of the Services; provide customer support; maintain records and backups; and organically repost the submission in substantially the same review or customer-content context (the "Standard Content License"). You also permit us to display the name, initials, social-media handle, profile image, and other attribution that you chose to submit with the User Content for those purposes. The Standard Content License does not by itself authorize use of your User Content or Identity as a standalone paid advertisement, materially altered endorsement, or unrelated marketing creative.

If you separately affirmatively agree to a User Content and Likeness Release presented through an unchecked checkbox, signed writing, or comparably clear mechanism, you additionally grant Trail One, its affiliates, successors, licensees, advertising partners, and service providers a worldwide, nonexclusive, royalty-free, fully paid, transferable, and sublicensable license, for the duration of the applicable rights, to reproduce, edit, crop, resize, adapt, translate, combine with other material, create derivative works from, publish, distribute, publicly display, publicly perform, transmit, and otherwise use the released User Content. You also grant those parties permission to use, reproduce, edit, and publish your name, social-media handle, image, likeness, appearance, voice, performance, statements, and biographical information embodied in or provided with that User Content (collectively, your "Identity") to advertise, market, and promote Trail One, its business, products, and Services in any media or channel now known or later developed (the "Promotional Release"). The Promotional Release expressly includes organic and paid advertising, sponsored and promoted content, email marketing, trailone.bike, YouTube, and other social-media channels; it is not limited to organic reposting.

To the maximum extent permitted by law, if you grant the Promotional Release, you waive any right to inspect or approve the finished material or the context in which authorized User Content or your Identity appears, and any right to royalties, fees, compensation, notice, or an accounting for an authorized use. You release Trail One and the parties listed above from claims arising from an authorized use under the Promotional Release, including claims based on rights of publicity or privacy, false endorsement, or use of your Identity. This release does not waive a right that cannot lawfully be waived and does not authorize a materially false statement about you, an unlawful use, or use of a private customer-service communication as a public endorsement without separate permission.

To the maximum extent permitted by law, you waive and agree not to assert any moral rights or similar rights you may have in the User Content to the extent necessary for an authorized use under the Standard Content License or Promotional Release. If those rights cannot be waived, you agree not to exercise them in a manner that interferes with the authorized uses in this Section.

You represent and warrant that: (a) you have all rights and permissions needed to submit the User Content and grant the rights in this Section; (b) the User Content is accurate as to your experience and does not violate law or another person's rights; and (c) each identifiable person appearing or heard in the User Content has given prior permission for the submission and authorized uses. If an identifiable person is under 18, you must have the prior written permission of that person's parent or legal guardian. We may require evidence of those permissions before using User Content in advertising.

Any review or endorsement must reflect the contributor's honest experience. Any material connection, incentive, contest entry, discount, commission, free product, or other benefit related to a review or endorsement must be clearly and conspicuously disclosed. An incentive is never conditioned on positive sentiment. You may not submit a fake review, a review attributed to a person who did not provide it, or a materially deceptive testimonial. We will not knowingly buy positive or negative sentiment, condition ordinary compensation on sentiment, or suppress a review merely because it is negative, but we may moderate or remove content for authenticity, relevance, privacy, intellectual property, abuse, unlawful content, conflict of interest, or another neutral policy.

We may decline, moderate, label, organize, or remove User Content, but are not required to do so. Removal from the Services does not require us to recall or destroy materials already produced or distributed in reliance on a valid authorization, subject to applicable law and any separate written agreement.

17. Copyright and Intellectual-Property Complaints

Trail One respects intellectual-property rights. If you believe material on the Services infringes a copyright, trademark, or other intellectual-property right you own or are authorized to enforce, submit a complaint through our Contact Us page and identify it as an Intellectual-Property Complaint, or mail it to the address in Section 28, Attn: Intellectual Property.

Your complaint should include:

1. your physical or electronic signature;
2. identification of the copyrighted work, trademark, or other right claimed to have been infringed;
3. identification of the challenged material and information reasonably sufficient for us to locate it, preferably each specific URL;
4. your name and information reasonably sufficient for us to contact you;
5. a statement explaining why you believe the challenged use is unauthorized; and
6. a statement that the information in the complaint is accurate and that you are the rights owner or authorized to act for the owner.

We may request additional information, send the complaint and the claimant's contact information to the person who supplied the challenged material, preserve relevant records, remove or disable material, restrict future submissions, or take other action we consider appropriate. Submitting a complaint does not require us to decide ownership or the ultimate merits of a dispute.

If material you supplied is removed or restricted and you believe the action resulted from mistake, misidentification, or your authorized or lawful use, you may submit a written response through the same Contact Us page or mailing address. Identify the affected material and its prior location, explain the basis for your objection, provide supporting information, include your contact information and physical or electronic signature, and confirm that your response is accurate. We may forward your response to the claimant and may restore or continue restricting the material based on the available information, these Terms, and applicable law.

In appropriate circumstances, we may suspend or terminate accounts or access of users we reasonably determine repeatedly violate intellectual-property rights. We may maintain records of complaints, responses, removals, restorations, and enforcement decisions and associate them with the responsible account or contributor where practicable. Nothing in this Section represents that Trail One has registered a designated agent with the U.S. Copyright Office or limits any right, remedy, defense, or obligation available under applicable law.

18. Acceptable Use

You may not use the Services to:

• violate law, sanctions, export controls, land-manager rules, or another person's rights;
• commit fraud, submit false information, impersonate another person, or use an unauthorized payment method;
• interfere with security, integrity, performance, or normal operation;
• introduce malware or harmful code;
• attempt unauthorized access to an account, system, or data;
• scrape, crawl, index, harvest, train an artificial-intelligence or machine-learning system on, or use automated means to access or extract content or data, except as permitted by our robots.txt file, a written license, or applicable law;
• test vulnerabilities without written authorization;
• send spam, phishing, or abusive communications;
• manipulate reviews, promotions, pricing, inventory, affiliate attribution, discounts, or referral systems;
• collect personal information about others without authority;
• trespass, damage property, disregard closures, or act unlawfully or unsafely in connection with a Trail One promotion; or
• resell, exploit, or use the Services to develop a competing dataset, product, or service without written permission.

We may investigate suspected misuse and preserve or disclose information as described in our Privacy Policy and permitted by law.

19. Third-Party Services, Marketplaces, and Links

The Services may integrate or link to third-party content and services, such as payment, financing, shipping, mapping, social-media, review, video, affiliate, return-management, or marketplace sites. Third parties control their own services, terms, and privacy practices. A link or integration does not imply that we endorse every third-party statement or assume responsibility for the third party. Use of a third-party service may require a separate agreement with that provider.

If you purchase through Amazon or another marketplace, that marketplace's order, payment, cancellation, return, dispute, and privacy terms may also apply and may control the transaction where required by the marketplace arrangement. A marketplace seller, affiliate, influencer, or other third party is not authorized to change these Terms or make a warranty for Trail One unless we expressly authorize it in writing.

A Trail One product or assembly may include third-party hubs, bearings, spokes, nipples, valves, fasteners, finishes, or other parts. Separate manufacturer instructions or warranties may apply to those parts. Follow all applicable instructions. A third party's warranty does not reduce Trail One's obligations for a Trail One warranty or legal responsibility that cannot be shifted.

20. Privacy and Electronic Communications

Our Privacy Policy explains how we process personal information and describes privacy choices. Privacy notices are disclosures of practices and are not contracts unless applicable law states otherwise. Consent required for non-essential tracking or marketing is requested separately and is not inferred merely from a footer link or continued browsing.

You agree that transactional notices, disclosures, and records may be provided electronically where law permits. You are responsible for maintaining an email address and device capable of receiving them. Marketing communications are governed by your choices and applicable law. Trail One does not currently operate a marketing text-message program; providing a telephone number for an order, delivery, account, program application, or support request does not itself constitute consent to marketing texts.

21. No Subscription or Automatic-Renewal Offering

Trail One does not currently sell an automatically renewing subscription, paid membership, or recurring-delivery product through the Services. Gift cards, affiliate participation, warranties, crash replacement, and email or back-in-stock enrollment are not subscriptions and do not authorize recurring charges. If Trail One introduces an automatically renewing offering in the future, it will provide separate disclosures and obtain any affirmative consent required by applicable law before charging a customer on a recurring basis. These Terms do not authorize a recurring charge that was not clearly presented and affirmatively accepted.

22. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access, cancel an account or program participation, or refuse service if we reasonably believe you violated these Terms or applicable program rules, created risk or legal exposure, engaged in fraud or abuse, or if suspension is needed for security, maintenance, or discontinuation of a Service. Where practicable and appropriate, we will provide notice.

Provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, intellectual property, User Content licenses and releases, disclaimers, liability limits, indemnity, disputes, and miscellaneous terms.

23. Disclaimers and Limitation of Liability

23.1 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND THEIR CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." Trail One DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE SERVICES. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT CONTENT WILL ALWAYS BE ACCURATE OR CURRENT.

PRODUCT WARRANTIES AND CRASH-REPLACEMENT COMMITMENTS ARE PROVIDED ONLY AS EXPRESSLY STATED BY TRAIL ONE OR REQUIRED BY LAW. NOTHING IN THESE TERMS DISCLAIMS THE EXPRESS LIMITED WARRANTY IN SECTION 11. WE DO NOT WARRANT THAT A COMPONENT IS COMPATIBLE WITH EVERY BICYCLE OR OTHER COMPONENT, OR SUITABLE FOR EVERY RIDER, LOAD, TERRAIN, IMPACT, MODIFICATION, RIDING STYLE, OR USE. THESE DISCLAIMERS DO NOT APPLY TO A WARRANTY, PRODUCT-LIABILITY CLAIM, OR OTHER RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED, OR TO LOSS CAUSED BY FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR ANOTHER CATEGORY OF CONDUCT FOR WHICH LIABILITY CANNOT LAWFULLY BE EXCLUDED.

23.2 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Trail One AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF Trail One AND THE OTHER PARTIES LISTED ABOVE FOR CLAIMS ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO Trail One FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100.

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO PAYMENT OR REFUND OBLIGATIONS EXPRESSLY ACCEPTED BY US; AN EXPRESS WARRANTY REMEDY; A PRODUCT-DEFECT, PERSONAL-INJURY, PROPERTY-DAMAGE, OR OTHER REMEDY OR LIABILITY TO THE EXTENT IT CANNOT LAWFULLY BE LIMITED; OR LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY TO THE EXTENT CAUSED BY OUR LEGALLY ACTIONABLE CONDUCT, OR INFRINGEMENT CAUSED BY CONTENT WE PROVIDE. Some jurisdictions do not allow certain disclaimers or limitations, so some may not apply to you.

24. Dispute Resolution; Individual Arbitration; Class-Action and Jury-Trial Waiver

24.1 Informal dispute resolution

Before filing a lawsuit or arbitration, the claimant must send an individual written Notice of Dispute and allow 30 days for a good-faith effort to resolve it. Send a personally signed notice to Trail One LLC d/b/a Trail One Components, Attn: Legal, 3225 Grande Vista Drive, Newbury Park, California 91320. The notice must include the claimant's name and contact information, relevant account or order information, a description of the dispute, the relief requested, and the claimant's personal signature. A courtesy alert may also be submitted through our Contact Us page, but it does not replace the signed written notice. We will send our notice to the most recent contact information in our records.

Any limitations period is tolled during this 30-day process to the extent permitted by law. If the dispute is not resolved, either party may begin arbitration or an eligible small-claims action.

24.2 Agreement to arbitrate

Except for disputes excluded below, you and Trail One agree that any dispute, claim, or controversy arising out of or relating to the Services, a product or transaction, compatibility, installation, component performance or failure, a return, warranty or crash-replacement request, product-safety communication, promotion, program, endorsement, content submission, communications between us, these Terms, or the relationship between you and Trail One will be resolved by binding individual arbitration, not in court, to the maximum extent enforceable. This includes, without limitation, claims concerning personal injury or property damage; privacy, cookies, pixels, tags, session replay, chat, videos, data collection or disclosure, alleged interception or recording, wiretapping or eavesdropping, pen-register or trap-and-trace theories, targeted advertising, email, or telephone communications; claims under the Telephone Consumer Protection Act, 47 U.S.C. § 227, its implementing rules and orders, and state or local analogues sometimes called "mini-TCPA" laws; claims under the Video Privacy Protection Act, 18 U.S.C. § 2710, the Electronic Communications Privacy Act, the California Invasion of Privacy Act, California Penal Code §§ 630–638.55, and analogous federal or state privacy, wiretapping, or communications laws; claims concerning the right of publicity, name, image, likeness, voice, reviews, testimonials, endorsements, intellectual property, unfair competition, or false advertising; and claims arising before these Terms. The Federal Arbitration Act governs this section.

Except for a dispute about whether this arbitration agreement was formed or exists, the enforceability of the class-action waiver under Section 24.8, or an issue that applicable law requires a court to decide, the arbitrator will decide disputes about the enforceability, scope, or interpretation of this arbitration agreement.

The arbitrator may award the same individual remedies a court could award, including damages, declaratory relief, and injunctive relief, but only to the extent necessary to resolve the individual claimant's claim. The arbitrator must apply these Terms and applicable law.

24.3 Excluded claims

Either party may bring an individual action in small-claims court if it remains within that court's jurisdiction. Either party may seek temporary or preliminary court relief necessary to protect intellectual-property rights, prevent unauthorized system access, or preserve the status quo pending arbitration. Nothing prevents you from reporting an issue to a government agency, and an agency may seek relief where authorized.

Claims for public injunctive relief that applicable law prohibits from being arbitrated may be litigated in court after arbitration of arbitrable individual claims, to the extent required by law.

24.4 Arbitration administrator and procedure

The American Arbitration Association ("AAA") will administer arbitration under its Consumer Arbitration Rules, as modified by these Terms. If 25 or more similar demands or a global mediation request are filed with coordinated or common representation and otherwise satisfy AAA's definition of a consumer mass arbitration, AAA's Mass Arbitration Supplementary Rules and applicable fee schedule will also apply. The rules are available at adr.org or by calling AAA. To begin arbitration after completing Section 24.1, a claimant must submit a demand to AAA and send a copy to the other party. If AAA is unavailable or declines to administer a properly filed arbitration and the parties cannot agree on a substitute administrator, either party may ask a court with jurisdiction to appoint an arbitrator under 9 U.S.C. § 5. The substitute process must preserve the consumer protections required by applicable law.

Unless the parties agree otherwise, a hearing will occur by video, telephone, document submission, or in the county where you live, as the AAA rules and arbitrator determine. Fee allocation will follow the AAA Consumer Arbitration Rules and applicable law. We will pay fees we are required to pay for this agreement to be enforceable. The arbitrator may reallocate fees or award fees and costs if authorized by law or if a claim or defense was frivolous or brought for an improper purpose under the standards applicable in court.

24.5 Individual relief only; class-action waiver

YOU AND Trail One AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING. Unless both parties agree in writing, an arbitrator may not combine the claims of more than one person or preside over a representative proceeding. This paragraph does not prevent an individual from requesting public injunctive relief to the extent applicable law makes that right nonwaivable.

24.6 Jury-trial waiver

TO THE EXTENT A DISPUTE PROCEEDS IN COURT, YOU AND Trail One EACH WAIVE THE RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

24.7 Right to opt out

You may opt out of this arbitration agreement by sending a personally signed written notice within 30 days after the date you first accept these Terms. Send it to Trail One LLC d/b/a Trail One Components, Attn: Arbitration Opt-Out, 3225 Grande Vista Drive, Newbury Park, California 91320. Include your name, email address, postal address, and a clear statement that you opt out of arbitration. Opting out will not affect any other Terms or your access to the Services.

24.8 Severability

If part of this Section 24 is unenforceable, it will be severed and the remainder enforced, except that if the class-action waiver is finally held unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court and any arbitrable portions will be arbitrated first where permitted. A court, not an arbitrator, will decide whether the class-action waiver is enforceable.

25. Indemnification

To the maximum extent permitted by law, if you use the Services on behalf of a business; commercially install, modify, resell, or distribute a product; participate in an affiliate, ambassador, sponsorship, or similar commercial program; submit User Content without the required rights or permissions; or if your unlawful conduct or material breach of these Terms causes a third-party claim, you will defend, indemnify, and hold harmless Trail One, Cayley Enterprises, Inc. as Trail One's operational service provider, and their respective affiliates, officers, directors, employees, and agents from that claim and the resulting reasonable losses, liabilities, damages, judgments, costs, and attorneys' fees. This obligation does not apply to the extent the claim results from a protected party's own product defect, breach, negligence, willful misconduct, or violation of law, and it does not require an individual consumer to indemnify us where prohibited by law. We may control the defense and settlement, and you will reasonably cooperate. We will not settle a claim imposing a nonmonetary obligation on you without your consent, not to be unreasonably withheld.

26. Governing Law and Venue

The Federal Arbitration Act governs Section 24. For issues not governed by the Federal Arbitration Act, California law governs these Terms without regard to conflict-of-law rules, except that the law of your home jurisdiction will apply to the extent it provides nonwaivable consumer rights.

For a dispute that is not subject to arbitration or small-claims court, the parties consent to exclusive jurisdiction and venue in the state courts located in Ventura County, California, or the United States District Court for the Central District of California, except where applicable law gives you the right to file elsewhere.

27. Changes to the Services or Terms

We may change the Services and may update these Terms prospectively. The "Last updated" date identifies the latest revision. If a change materially affects existing users, we will provide notice as required by law and, where required, obtain new assent. Material changes to Section 16 or Section 24 will not expand a previously granted release or arbitration agreement without the notice and renewed assent required by applicable law. Changes do not retroactively alter a dispute that arose before the change unless both parties agree. If you do not accept updated Terms, you must stop using the affected Service.

28. Miscellaneous and Contact Information

These Terms, together with additional terms and policies incorporated by reference, are the complete agreement concerning their subject matter and supersede prior or contemporaneous statements on that subject. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganization, sale of assets, or by operation of law, provided the assignment does not reduce nonwaivable rights. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will remain effective, subject to Section 24.8. These Terms do not create third-party beneficiary rights. Headings are for convenience only. "Including" means "including without limitation."

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, severe weather, wildfire, labor disputes, carrier or customs failures, cyberattacks, utility or internet outages, epidemics, war, civil unrest, government action, sanctions, or supply interruptions, except for payment or refund obligations and other duties that law does not excuse.

For routine questions, use our Contact Us page. Formal notices may be mailed to:

Trail One LLC d/b/a Trail One Components
Attn: Legal
3225 Grande Vista Drive
Newbury Park, California 91320, United States